Software Maintenance & Support

Who this is for

Businesses with mission-critical web applications who need dedicated engineering peace of mind without hiring full-time internal developers.

Problems we help with

• Applications failing during unexpected weekend outages without someone to call
• Security vulnerabilities accumulating from outdated framework and package dependencies
• Slow creep of unresolved minor bugs frustrating end users and damaging reputation
• Loss of institutional engineering knowledge when original developers leave

What you receive

• Guaranteed 4-hour critical issue response SLA with emergency hotfix deployment
• 24/7 uptime and endpoint health monitoring with automated alerting
• Monthly security audit and non-breaking dependency patching
• Dedicated monthly allocation of developer hours for feature adjustments
• Monthly executive health report documenting uptime, incident resolutions, and performance metrics

How it works

1. 1

   Codebase Onboarding & Health Audit

   We inspect your repository, identify immediate security vulnerabilities, and set up local environments.

2. 2

   Telemetry Setup

   Installing error trackers (Sentry), uptime heartbeats, and server resource monitors.

3. 3

   Ongoing SLA Execution

   Monitoring queues, handling user-reported issues, and rolling out scheduled monthly maintenance.

Scope and exclusions

• Major architectural rewrites or new standalone product builds require separate project scoping
• Issues stemming from client-side third-party hardware failures are outside support scope