AI-Powered Customer Support Chatbot
An intelligent chatbot that handles common customer support queries using NLP and integrates with a live agent handoff for complex cases.
This is a project idea available for student enquiry. It has not been delivered as a client project.
Problem statement
Small and medium businesses spend significant time answering repetitive customer questions via email and WhatsApp. Response delays lead to poor customer experience. For students, AI-powered NLP systems are a compelling and technically rigorous project domain.
Intended audience
B.Tech/MCA students pursuing AI/ML projects AND small businesses looking to automate first-line customer support.
Proposed solution
A conversational chatbot trained on a business's FAQ knowledge base. The bot handles common queries automatically and escalates to a human agent when confidence is low. Businesses can update the knowledge base through a simple admin panel.
Features
- Natural language intent recognition
- Knowledge base management panel
- Configurable escalation threshold
- Chat history and analytics
- WhatsApp Business API integration (optional)
- Embed widget for websites
- Multi-language support
Learning outcomes
- Working with Large Language Models via API
- Building conversational AI applications
- FastAPI backend development
- WebSocket real-time communication
- Prompt engineering and RAG patterns
- Building admin dashboards
Scope and exclusions
Standard scope covers web chat widget and admin panel. WhatsApp integration, voice support, and custom LLM fine-tuning are extended scope add-ons.
Documentation
System design, architecture diagram, API documentation, model evaluation report, and project report included. Viva support available.
Support boundaries
Covers implementation guidance, code review, and documentation. Third-party API costs (OpenAI usage fees) are not included.
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